Skip to main content

Privacy Policy

This statement sets out how University Hospitals Dorset NHS Charity uses and protects any information you give us when you engage with us – this could be through making a donation of money or goods, using our website, participating in our events or choosing to support us in any way.


University Hospitals Dorset NHS Charity is committed to ensuring that your privacy is protected. By using this website, you are agreeing to the terms of this Privacy Policy. If you do not agree to our Privacy Policy then please do not use this site. Should we ask you to provide certain information by which you can be identified when using this website; you can be assured that it will only be used in accordance with this privacy statement.

University Hospitals Dorset NHS Charity holds and processes personal data in accordance with all current legislation relating to data protection and complies with the EU General Data Protection Regulation and Data Protection Act 2018.

What we collect

Personal information is information that can be used to identify you directly. When you register with us to receive a newsletter, buy a ticket, register your own event and/or enter your details to make a donation, we will ask you for the information we require to process your request. This information may be given on our website, via email, the post, over the phone or through discussions with you.

We may also receive information from third parties such as, but not exclusively JustGiving, Memorygiving and Virgin Moneygiving.

We do not ask for or collect information that is related to your medical records, nor do we have access to that information.

We may conduct some profiling and screening research (this may include geographic, demographic and other information) to understand your interest in the Charity and how you may wish to support us in the future. This information may include data we have collected through the media, and on public registers or data information service.

The primary purpose of this data collection is to ensure that we can send information to you we believe is of interest. We do this because it allows us to understand the background of people who support us and it helps us to make appropriate requests to supporters who may be able and willing to give more than they already do. Importantly, it enables us to raise more funds, sooner, and more cost-effectively, than we otherwise would.

We may collect the following information:

  • Name
  • Contact information including email address and telephone numbers
  • Demographic information such as postcode, preferences and interests
  • Date of birth
  • Amount donated online
  • Credit card details (if applicable) and bank details
  • The internet domain and IP address that you use to access the website

Non-personal information is collected from your computer when you read or download information whilst using this website. This information will not identify you, and will relate to:

  • The address of the website you linked to us from (if applicable)
  • The date of your visit
  • The type of browser you use

Further information is available below within the section ‘How we use cookies’.

What we do with the information we gather

We collect and hold the minimum amount of personal information required in order to help us to manage University Hospitals Dorset NHS Charity and to fulfil your requests including processing donations, gift aid, newsletter requests and enquiries.

We may also use this information to help us understand your needs and provide you with a better service, for example to keep you up-to-date on our work supporting the hospital, including future events, other activities and appeals.

If you have signed up to receive email we will send you emails about our work and future events which we think you will find interesting – you can unsubscribe from these any time by clicking the unsubscribe option.

We may use your personal information to send you, through the post, promotional materials regarding supporting the hospital, including future events, other activities and appeals through the post which we think you may find interesting. From time to time, we may also use your information to contact you by email, phone, fax or mail for market research purposes. If you do not wish to receive this information please contact us using the details below.

So we can keep your details up to date we really appreciate it if you let us know if your contact details change.

In some cases, we may use a specialist third party to carry out certain contacts, such as sending emails on our behalf.

We will ensure that it is always clear when a communication is being sent by University Hospitals Dorset NHS Charity.

We will never sell or lease your personal information, and will not share this information with third parties in any ways not described in this notice unless we have your permission to do so or are required to do so by law. We are under a duty to protect the public funds we administer and to this end may use the information you have provided us, for the collection of funds and the prevention and detection of fraud. We may also share this information with other bodies administering public funds, solely for these purposes.

Storing your information

Your personal information will be stored on a secure system, hosted on behalf of University Hospitals Dorset NHS Charity under contract by a specialist third party. This is managed in accordance with University Hospitals Dorset NHS Foundation Trust Information Governance and Data Protection policies.

When we have had no interaction with you for a period of 6 years we will archive your information.

Legal basis for processing your information

We will only collect and use your personal information where we have a lawful basis to do so.

The basis relied upon will depend upon the activity being undertaken, but could include the following:

  • Where you have provided your consent to allow us to use your data in a certain way;
  • Where the processing is necessary to carry out for the performance of a contract with you;
  • Where the processing is necessary in order for us to comply with a legal obligation, such as financial regulations;
  • Where it is in our legitimate interests to enable us to perform our functions, for example, processing donations or sending you administrative communications where our legitimate interest is to raise funds and to deliver our charitable purposes.

When we rely on our legitimate interests, an assessment will be carried out to ensure that these interests are balanced with your rights.

Controlling your personal information

If you have previously agreed to us using your personal information for the purposes listed above, you may change your mind at any time by emailing or by writing to the address below:

University Hospitals Dorset NHS Charity,
Royal Bournemouth Hospital,
Castle Lane East,
BH7 7DW.

If you have subscribed to receive email newsletters and email marketing from us you can unsubscribe at any time by clicking the unsubscribe box on receipt of our e-newsletter or by emailing using the subject line ‘Email Unsubscribe’.

You may request details of personal information which University Hospitals Dorset NHS Charity holds about you. This is known as a subject access request.

If you would like a copy of the information held on you, please email or write to:

University Hospitals Dorset NHS Charity,
Royal Bournemouth Hospital,
Castle Lane East,
BH7 7DW.

If you believe that any information we are holding on you is incorrect or incomplete, please contact us as soon as possible at the above address. We will promptly correct any information found to be incorrect.

In certain circumstances, you may also have the right to request that we restrict how we use your information, or to have your information deleted.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

You can find out more about cookies via the resource


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place appropriate physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Unfortunately, no data transmission over the internet is 100% secure, and whilst we are committed to ensuring that your information is secure, University Hospitals Dorset NHS Charity cannot guarantee the security of any information you transmit to us and you do so at your own risk.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement.

You should exercise caution and look at the privacy statement applicable to the website in question.

Social Media

Whilst this statement covers our privacy practices and how we will use any data collected from our websites and social media pages it doesn’t cover how providers of social media websites will use your information.

You should read the social media site’s privacy policies before adding any content to our social media pages. Make use of the social media site privacy settings and reporting mechanisms to control the way that your information is handled.

Changes to the Policy

University Hospitals Dorset NHS Charity may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

This privacy policy is effective from April 2021.

We reserve the right, at our sole discretion, to modify, add or remove sections of this Privacy Policy at any time and any changes will be put on our website. Please check for updates to ensure you are informed. Your continued use of this site, following the posting of changes to these terms, will mean you accept these changes