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Our Fundraising Promise

Our Fundraising Promise

Our supporters are at the heart of our work, enabling us to support the Royal Bournemouth, Poole and Christchurch Hospitals as they provide the excellent care we would expect for our own families.

University Hospitals Dorset NHS Charity is a member of the Fundraising Regulator, the independent regulator of charitable fundraising. As such we are committed to best practice in fundraising, follow the Code of Fundraising Practice and our fundraising promise outlines this commitment.

We commit to high standards across all our fundraising:

  • We will comply with the Fundraising Code of Practice.
  • We will monitor all fundraisers, volunteers and third parties working with us to raise funds to ensure that they also comply with the Code and this Promise.
  • We will display the Fundraising Regulator badge on our fundraising material to show we are committed to good practice.
  • We comply with the law as it applies to charities and fundraising.

We will be clear, honest and open:

  • We will tell the truth and we will not exaggerate.
  • We will do what we say we are going to do with donations we receive.
  • We will be clear about who we are and what we do.
  • We will give a clear explanation of how you can make a gift and change a regular donation.
  • Where we ask a third party to fundraise on our behalf, we will make this relationship and the financial arrangement transparent.
  • We will be able to explain our fundraising costs and show how they are in the best interests of our cause if challenged.
  • We will ensure our complaints process is clear and easily accessible.
  • We will provide clear and evidence based reasons for our decisions on complaints.

We will be respectful:

  • We will respect your rights and privacy.
  • We will not put undue pressure on you to make a gift. If you do not want to give or wish to cease giving, we will respect your decision.
  • We will have a procedure for dealing with people in vulnerable circumstances and it will be available on request.
  • Where the law requires, we will get your consent before we contact you to fundraise.
  • If you tell us that you do not want us to contact you in a particular way we will not do so. We will work with the Telephone, Mail and Fundraising Preference Services to ensure that those who choose not to receive specific types of communication do not have to.

We will be fair and reasonable:

  • We will treat donors and the public fairly, showing sensitivity and adapting our approach depending on your needs.
  • We will take care not to use any images or words that intentionally cause distress or anxiety.
  • We will take care not to cause nuisance or disruption to the public.

We will be accountable and responsible:

  • We will manage our resources responsibly and consider the impact of our fundraising on our donors, supporters and the wider public.
  • If you are unhappy with anything we have done whilst fundraising, you can contact us to make a complaint. We will listen to feedback and respond appropriately to compliments and criticism we receive.
  • We will have a complaints procedure, a copy of which will be available here.
  • All complaints should be directed firstly to the Fundraising Manager at charity@uhd.nhs.ukor by telephone on 0300 019 4060.
  • Our complaints procedure will let you know how to contact the Fundraising Regulator in the event that you feel our response is unsatisfactory.
  • We will monitor and record the number of complaints we receive each year and share this data with the Fundraising Regulator on request.